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    FAQ

    FREQUENTLY ASKED QUESTIONS

    We have warehousing capabilities in the US, Europe and Asia and through various partnerships are able to ship around the world. We have some strong supplier relationships in the UK, China, Germany, Ukraine and of course in the USA.

    This is your answer.Some of our products are made in and shipped from China. The quality and price competitiveness that Chinese manufacturers offer is outstanding and we have been working with them for many years.

    We also have very strong relationships with manufacturers in Europe and the US for various product categories where the quality and price differ. Our aim is to offer a wide range of products at various ranges of price and quality to suit as many of our customers as possible.

    To be notified of a product restock, simply go to the contact us page, fill up the form and enter a message "Email Me When (Name of Product) Back in Stock". By doing this, you'll surely be notified once a product has been restocked.

    If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.

    This is a rare case that a shipment shows DELIVERED but was not received by the customer. This can happen if someone else has signed the package or it can be a mistake made by the shipping company.In this case, we advise you to ask other members of your family or neighbors to see if one of them could have signed it. It could also still be at your local post office awaiting for you to go and pick it up. If you still didn't locate your order after doing what was stated above then please contact us at support@nightbuddy.co so we can assist you with your concern.

    The no-bounce design allows you to comfortably wear the headlamp during any type of physical outdoor sports activity. Unlike other lamps, it won’t fall off and put you at risk. It also features a handy wave function to turn the light on and off for your convenience and safety. Finally, it has a 230° field of light for superwide night vision!

    Yes, thanks to the adjustable headband, the NightBuddy™ can be safely and comfortably worn on any head size, or even on helmets, over masks, caps and more.

    The headlamp lasts 3hrs on the brightest setting and 8hrs on the lowest. 

    Yes. It features a USB Type C connection to charge the battery during the day or whenever you’re not using it. 

    Yes, we offer a full 30 day money back guarantee. Love it or pay nothing!

    No, there are zero shipping fees on this item. 

    Outside of the US, free shipping may take up to 4 weeks. 

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